What are the Deliverables / Service Level Agreements for our partnership?

Paid Media:

  • Everything included in the Learn Package.
  • We partner you with a Paid Media rep.
  • Your assigned Paid Media representative offers up to fifteen (15) hours per month of dedicated productivity.
  • The core projects that you can expect your Paid Media rep to execute within our partnership:
    ⁃ Audience Research
    ⁃ Campaign Setup
    ⁃ Management & Optimization
    ⁃ Conversion Rate Optimization
    Audit
    ⁃ We will provide you with Monthly project status reports.
marketing-support-as-a-service-service-page-image

Marketing Support-as-a-Service:

  • Everything included in the Learn Package.

  • We will provide you with weekly project status reports.

  • We partner you with your assigned Marketing Support VA:
    ⁃ We launch immediately with an existing Marketing Support VA
    ⁃ We partner you with any permanent replacement team members within 2-4 weeks.

  • Your assigned team is focused on the deliverables & outcomes of each project (not hours logged). Here is an SLA breakdown of each type of asset and turnaround time:

The term “Days” in this context pertains to working days, observed from Sunday (10 PM EST to 7 AM EST) to Thursday, with Fridays and Saturdays designated as weekends. Any feedback provided during the working days will be processed within a timeframe of 24-48 hours from the time of submission.

Step 1: We write the Copy and captions for image designs in 3 stages of the buying cycle (Awareness, Consideration, and Decision) based on the research on the company’s products/services, competitors, target persona, and previous posts.

Time Taken: 3 working days/Unit

Step 2: The client approves or gives feedback on the social media copy and captions

Time Taken: 1 day

Step 3: We work on the copy caption feedback

Time Taken: 3 days

Step 4: Step 2 again

Time Taken: 1 day

Total time: 6-8 days

Step 1: We start designing the social images based on the company’s brand guidelines.

Time Taken: 2 days

Step 2: Client approves or gives feedback on the social image design

Time Taken: 1 day

Step 3: We make changes according to the client’s feedback

Time Taken: 2 days

Total time for Designing: 3-5 days for each image

Step 1: Writing the blog (first draft)

Time Taken: 7-10 days

Step 2: Review and Feedback

Time Taken: 1 day

Step 3: Final blog

Time Taken: 3 days

Step 4: Make images (1 Feature image, 2 blog images)

Time Taken: 7-10 days

Step 5: Feedback on images

Time Taken: 2 days

Step 6: Edit Images

Time Taken: 2-3 days

Step 7: Draft a blog on the website

Total Time: 27-30 days

Step 1: Designing the slides (based on provided content)

Time Taken: 7-10 days

Step 2: Client approves or gives feedback

Time Taken: 1 day

Step 3: We make changes according to the client’s feedback

Time Taken: 3 days

Total Time: 14 days
marketing-support-as-a-service-service-page-image

Sales Support-as-a-Service:

  • Everything included in the Learn Package.

  • We partner you with your assigned Sales Support(s) rep (per # of licenses in your subscription):
    ⁃ We launch immediately with an existing Sales Support rep to begin executing projects;
    ⁃ We partner you with your permanent Sales Support rep within 2-4 weeks.

  • Your assigned Sales Support rep includes up to twenty-five (25) hours/week of productivity capacity. The Sales Support role hybrids between your working hours and Bangladesh typically 7 am – 12 pm EST. Flexibility is available.

  • Any special projects outside of your dedicated Sales Support skillset, we will work in best efforts to complete your project with our other talented Sales Support reps.

  • The core projects that you can expect your Sales Support rep to execute within our partnership:

    Level 1: Data
    ⁃ Territory List development
    ⁃ Account List development
    ⁃ Contact List development and enrichment
    ⁃ Market / Account Research

    Level 2: Processes & Procedures
    ⁃ CRM Updates & Management (contacts, notes, assignments, task reminders)
    ⁃ Document Management (RFP’s, Proposals, Quarterly Plans, Territory / Account Plans, Activity Tracker, SOP’s)

    Level 3: Coordination
    ⁃ Email & Calendar management
    ⁃ Digital Appointment Setting
    ⁃ Travel logistics

  • We will provide you weekly project status reports.

sales-support-as-a-service

Digital Prospector:

  • Everything included in the Learn Package.

  • We partner you with your assigned Digital Prospector(s) rep (per # of licenses in your subscription):
    ⁃ We launch immediately with an existing Digital Prospector rep to begin executing projects;
    ⁃ We partner you with your permanent Digital Prospector rep within 2-4 weeks.

  • Advise (not create from scratch) you on campaign & message copy design.

  • Set up a prospecting system enabling 10 to 50 LinkedIn engagements per today.

  • Co-create the rules of engagement between your Digital Prospector and Replying prospects (who engages, when)?

  • We will provide you weekly project status reports.

    Note – each LinkedIn profile leveraged in the Digital Prospector campaign must be equipped with LinkedIn Sales Navigator.

your-tailored-linkedin-sales-scout

Customer Support-as-a-Service:

  • Everything included in the Learn Package.

  • We partner you with your assigned Customer Support(s) rep (per # of licenses in your subscription):
    ⁃ We launch immediately with an existing Customer Support rep to begin executing projects;
    ⁃ We partner you with your permanent Customer Support rep within 2-4 weeks.

  • Your assigned Customer Support rep includes up to twenty-five (25) hours/week of productivity capacity—the Customer Support role hybrids between your working hours and Bangladesh typically 7 am – 12 pm EST. Flexibility is available.

  • For any special projects outside of your dedicated Customer Support skillset, we will work in our best efforts to complete your project with our other talented Customer Support reps.

  • The core projects that you can expect your Customer Support rep to execute within our partnership:

    Level 1: Data
    ⁃ Territory List development
    ⁃ Account List development
    ⁃ Contact List development and enrichment
    ⁃ Market / Account Research

    Level 2: Processes & Procedures
    ⁃ CRM Updates & Management (contacts, notes, assignments, task reminders)
    ⁃ Document Management (RFP’s, Proposals, Quarterly Plans, Territory / Account Plans, Activity Tracker, SOP’s)

    Level 3: Coordination
    ⁃ Email & Calendar management
    ⁃ Digital Appointment Setting
    ⁃ Travel logistics

  • We will provide you with weekly project status reports.

customer-support-as-a-service-service-page-image

VA Support-as-a-Service:

  • Everything is included in the Learn Package.

  • We partner you with your assigned Virtual Assistant(s) (per # of licenses in your subscription):
    ⁃ We launch immediately with an existing VA to begin executing projects;
    ⁃ We partner you with your permanent VA within 2-4 weeks.

  • Your assigned VA includes Up to 20 hours/week of productivity, 2 hours of dedicated time and the rest to finish tasks on their own, with a hybrid role aligning with your working hours and Bangladesh’s (typically 7 am – 12 pm EST). Flexibility is available.

  • Any special projects outside of your dedicated VA’s skillset, we will work in best efforts to complete your project with our other talented VA’s.

  • The core projects that you can expect your VA to execute within our partnership:
    ⁃ Email / Calendar management
    ⁃ Travel logistics
    ⁃ HR / operational documentation (SOP creation / maintenance)
    ⁃ Research
    ⁃ Internal communications

  • We will provide you weekly project status reports.

always-on-productivity-assistant

Social Media and Content Team:

  • Everything included in the Learn Package.

  • We will provide you weekly project status reports.

  • We partner you with your assigned Social Media & Content Team:
    ⁃ We launch immediately with an existing Social Media & Content Team to begin executing projects;
    ⁃ We partner you with any permanent replacement team members within 2-4 weeks.

  • Your assigned team is focused on the deliverables & outcomes of each project (not hours logged). Here is an SLA breakdown of each type of asset and turnaround time:

Disclaimer: The term “Days” in this context pertains to working days, observed from Sunday (10 PM EST to 7 AM EST) to Thursday, with Fridays and Saturdays designated as weekends. Any feedback provided during the working days will be processed within a timeframe of 24-48 hours from the time of submission.

Step 1: We write the Copy and captions for image designs, and short 30-60 seconds usually) and long video (1 minute to 5 minutes usually, excluding podcasts) ideas in 3 stages of the buying cycle (Awareness, Consideration, and Decision) based on the research on the company’s products/services, competitors, target persona, and previous posts.

Time Taken: 5 working days

Step 2: The client approves or gives feedback on the social media copy and captions

Time Taken: 1 day

Step 3: We work on the copy caption feedback

Time Taken: 1 day

Step 4: Step 2 again

Time Taken: 1 day

Total time: 6-8 days
Example

Step 1: We start designing the social images based on the company’s brand guidelines.

Time Taken: 2 days

Step 2: Client approves or gives feedback on the social image design

Time Taken: 1 day

Step 3: We make changes according to the client’s feedback

Time Taken: 2 days

Total time for Designing- 2 days for each image
Example

Step 1: Receive edited video and instructions. Start editing based on the company’s previous videos, competitors’ content, and our expertise.

Time Taken: 3-5 days

Step 2: Feedback/ Approval

Time Taken: 1 day

Step 3: Edit based on feedback

Time Taken: 1-2 days

Total Time: 3-5 days
Example

Step 1: Receive edited video and instructions. Start editing based on the company’s previous videos, competitors’ content, and our expertise.

Time Taken: 5 – 10 days

Step 2: Feedback / Approval

Time Taken: 1 day

Step 3: Edit based on feedback

Time Taken: 1-2 days

Total time: 7-9 days
Example

Step 1: We create the script based on the client’s requirements (we would need a basic outline here. Duration, Tone, Target Group, CTA)

Time taken: 2-3 days

Step 2: The client gives us feedback on the script

Time Taken: 1-2 days

Step 3: We create characters and show the draft of characters

Time Taken: 4-5 days

Step 4: Client records the audio/ We use AI-generated audio

Time Taken: 3 days

Step 5: We start animating

Time Taken: 8-10 days

Total time: 15-20 days

Note: This is per video and audio podcast.

Step 1: We make the intro and outro (one time)

Time Taken: 2-3 days

Step 2: Client approves or gives feedback on the intro and outro

Time taken: 1 day

Step 3: We edit the intro outro based on the feedback

Time Taken: 1-2 days

Step 4: Finalizing the intro-outro

Time Taken: 1 day

Total time: 5 days

Step 1: Client records the podcast and sends us

Time Taken: 1 day

Step 2: We edit the podcast

Time Taken: 2-4 days

Step 3: Client gives feedback or approval

Time Taken: 1 day

Step 4: We work on the client’s feedback

Time Taken: 2-3 days

Step 5: We finalize the video and make the Thumbnail

Time Taken: 2 days

Total Time: 7-10 days
Example

Step 1: Writing the blog (first draft)

Time Taken: 4-5 days

Step 2: Review and Feedback

Time Taken: 1 day

Step 3: Final blog

Time Taken: 1 day

Step 4: Make images (1 Feature image, 2 blog images)

Time Taken: 2-3 days

Step 5: Feedback on images

Time Taken: 1 day

Step 6: Edit Images

Time Taken: 2 days

Step 7: Draft blog on website

Total Time: 15 days
social-media-and-content-team

Learn:

  • 1-Year Access to our Thinkific Learning Portal with two (2) course available:
    ⁃ Outsourcing Operating System (Outsource To Profits) – for CXO’s
    ⁃ Global Talent Mastery – for offshore candidates / talent.

  • Live 30-Minute Onboarding Launch Call.

  • Live 30-Minute Coaching Session on any topic within the Outsourcing Operating System.

  • 1-Year unlimited availability to schedule a 15-Minute Coaching Session(s) to review offshoring best practices. Subject to availability.

    Note – each course includes access to videos, downloadable workflow documents and resource guides.

your-offshore-coach-in-a-box