You focus on Customer Growth; we’ll focus on the Details. Let us help you accelerate customer outcomes.

A Customer Success flywheel that you can afford to turn on immediately.

$797/month Normally $999/mo

BILLED QUARTERLY

Customer Support-as-a-Service

Nurture Customer Health for Growth Enablement

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How does it work?

Step 1

We partner you with a customer support rep in our office.

Step 2 - team assigns tasks

Step 2

Your customer success team assigns tasks to their customer support rep to complete:

  • SOP design for all customer support tasks
  • Buying Committee mapping
  • Territory, Account and Contact mapping
  • Database Enrichment
  • CRM data entry
  • Support ticket routing & response
  • Usage / Utilization monitoring
  • Email and Calendar management
  • And much more…

Step 3

Like magic, your requests are completed. No employment hassles, all outcomes. Your core customer success team will have projects completed while they sleep.

What can I expect as deliverables and outcomes?

Answer before your customer even asks a question. Utilize your time creating and implementing customer engagement strategies.

All deliverables in this section are on a Monthly basis. The term “Days” in this context pertains to working days, observed from Sunday (10 PM EST to 7 AM EST) to Thursday, with Fridays and Saturdays designated as weekends. Any feedback provided during the working days will be processed within a timeframe of 24-48 hours from the time of submission.

Deliverables and SLA

Customer Support Partnership:

• Immediate launch with an existing Customer Support rep for project execution.

• A permanent Customer Support rep will be assigned within 2-4 weeks based on your subscription's licensed capacity.

Productivity and Flexibility:

• Up to 25 hours/week of productivity, with a hybrid role aligning with your working hours and Bangladesh’s (typically 7 am - 12 pm EST). Flexibility is available.

• For special projects beyond your dedicated Customer Support skill set, we make every effort to complete them with our other talented Customer Support reps.

Core Project Execution and Communication:

• Core projects:
  - Level 1 (Data: Territory, Account, Contact List development, Market/Account Research)

  - Level 2 (Processes & Procedures: CRM Updates & Management, Document Management)

  - Level 3 (Coordination: Email/Calendar management, Digital Appointment Setting, Travel logistics).

• Weekly project status reports

Learning Opportunities:

• A year of access to Outsource To Profits (for CXOs) and Global Talent Mastery (for offshore talent) featuring videos, downloadable workflow documents, and resource guides.

Continuous Support:

• 1-year unlimited access to schedule 15-minute coaching sessions.

Be empowered to upsell and cross-sell to your customers and let us take care of customer support for you.

Onboarding

Discovery and Alignment

◉ Upon payment, receive the Onboarding Survey and instructions within the email.

◉ Fill out the Onboarding Survey with all the necessary details and send it back to us.

◉ Set up dedicated communication channels (WhatsApp/Slack).

◉ Host the Onboarding Call with the team.

Tool Integration and Setup

◉ Provide VA access to required tools such as the customer’s email/calendar and other necessary tools.

◉ Get access to a Trello board for streamlined task management and organization.

Onboarding Progress Tracking

◉ Schedule Weekly recurring meetings to track progress and address any concerns.

◉ Attend weekly calls for updates and strategy adjustments (during ramp to productivity).

◉ Get prepared with the team for going Live with the assigned tasks and responsibilities.

◉ Receive Weekly Reports on progress and outcomes.

◉ Host monthly Strategy review call.

Discovery and Alignment

◉ Upon payment, receive the Onboarding Survey and instructions within the email.

◉ Fill out the Onboarding Survey with all the necessary details and send it back to us.

◉ Set up dedicated communication channels (WhatsApp/Slack).

◉ Host the Onboarding Call with the team.

Tool Integration and Setup

◉ Provide VA access to required tools such as the customer’s email/calendar and other necessary tools.

◉ Get access to a Trello board for streamlined task management and organization.

Onboarding Progress Tracking

◉ Schedule Weekly recurring meetings to track progress and address any concerns.

◉ Attend weekly calls for updates and strategy adjustments (during ramp to productivity).

◉ Get prepared with the team for going Live with the assigned tasks and responsibilities.

◉ Receive Weekly Reports on progress and outcomes.

◉ Host monthly Strategy review call.

Frequently Asked Questions

Under 2 weeks and we are live engaging your industry on LinkedIn.

Nothing specific. We aim to work within your natural workflow (email and/or WhatsApp) for all tasks and projects. We manage everything within our tech stack. If the project requires a license to a special tool/platform to complete the project, we’ll let you know.

We have Standard Operating Procedures for general Customer Support work (data collecting and enrichment, CRM updates, support tickets, etc.). Anything specific to you, we will document a playbook for.

PRICING

Launch your Customer Support as-a-Service Here.

Join the community with two options

Customer Support-as-a-Service

Quarterly Plan:
$797/month
Billed Quarterly
Monthly Plan:
$999/month
Billed Monthly

What’s Included:

Unlimited On-Demand Sessions

Mindset - Become a Competitive Advantage

Preparation - Ready for Success

Onboarding - First 100 Days to Impact

Productivity - Be a Lighthouse, Not a Tugboat

Growth - 10x your Opportunities

Still have questions before you buy?

Feel free to book a meeting with me.