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Each month, we come together to strategize and strengthen our partnership, refining workflows, processes, and communication. This 30-minute call will be scheduled in advance to ensure consistency and alignment.
Agenda – CSAT Framework
Overall Partnership Satisfaction:
Very Satisfied (81-100)
Satisfied (61-80)
Neutral (41-60)
Dissatisfied (21-40)
Very Dissatisfied (0-20)
Discussion Points:
Service Execution & Quality
Communication
Knowledge Transfer & Capabilities Growth
Likelihood to Refer to a Friend
4. Performance & Planning Review
Ensuring efficiency through data-driven insights, feedback analysis, and strategic prioritization to optimize results and future opportunities.
“I also want to assure you that having GetLevrg work with us is a game changer in terms or our online presence, our website presence, and – I can’t emphasize this enough – my sanity. Nuzhat, Shadab and Liam are amazing. They are organized, proactive, always checking to see what they can do to better help us, and continually give us suggestions on how to leverage them in ways we wouldn’t know to ask for.
Shadab in fact managed to talk our CRO, who is literally – and ironically – allergic to technology, through downloading two apps and signing onto multiple screens so that you all could assist us in using LinkedIn to set meetings for an upcoming show – an effort on Shadab’s part that roughly equates to calmly leading a panicked horse out of a burning barn.
I do not know who in leadership reviews your CSAT feedback, but I would like to assure you, and them, that had I actually given it, the feedback would be “Outstanding” with “Lifesaver” written in the comments section.”